Dear Dr. Pnini,
Words cannot express my gratitude to you and your staff for changing my life. I could say thank you a million times, but don’t think I could convey how gratefull I am for the gift of a “normal” life. I suffered from severe axillary sweating for over a decade and my daily routines revolved around hiding this extremely embarrassing problem. I spent years searching for solutions and tried two rounds of painful botox injections with only short-term benefits. I was absolutely terrified to fly across the country to have the surgery because my doctors were not familiar with the procedure. Although Dr. Pnini seemed very knowledgeable, my doctor remained skeptical. I couldn’t find a great deal of research on the procedure, which made me hesitant to proceed. Finally, I came to terms with the fact that the sweating was so bad that I had nothing to lose. I am extremely happy with the results! It has been a year and a half since the surgery and the results are better than I imagined. I don’t even need to wear deodorant bc sweating is very minimal. Before the surgery, my daily routines revolved around hiding this embarrassing condition and now I can wear all colors, fabrics, etc.
I also want you to know that Darlene’s support throughout this process was amazing. She offered support and understanding during my long decision-making process. After the procedure, Darlene offered to help me submit the insurance claim. After she submitted the claim, the insurance company denied the claim. Darlene was persistent in following up and resubmitting the required paperwork. The claim was denied and then Darlene filed an appeal. I had already paid for the procedure up-front so this was completely above and beyond what any other doctor’s office would do in this type of situation. Thanks to all her hard work, persistence, and the 50+ phone calls that she made on my behalf, I just received a check from the insurance company for the total cost of the procedure.
From the bottom of my heart, I want to thank you and Darlene for drastically improving my quality of life. If you think I could help someone else, I would be happy to speak with anyone who is contemplating this surgery.
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